Actually, Rofina is right. Stop the payment and change the lock, and go to the arbitration (only $50, and you can get it back)! It's very easy to do, and I believe it is the only way to deal with this kind of landlord and agent. Unbelievable ( are you sure you didn't miss anything? ).rofina, thank you for your reply.
The problem is that my friend works at home on her computer.
They do showings during daytime while she is working and distract her.
My friend feels that the only way to save her job is to move out.
Everyone is different, guys. She is a nice woman and always have been very friendly and helpful to people, it is difficult for her to get aggressive and fight.If your friend is unwilling to be assertive she will be helpless no matter what. Want an easy face-saving "everybody wins" answer. Sorry.
So what are you asking for, exactly? She is going to get kicked around by people like that. Just saying, this will not be the last time.She will not change the locks, call police etc.